CAREMATCH NATIONWIDE
Privacy Policy
Your privacy matters. This Privacy Policy explains how information may be collected, used, stored, and handled when you interact with the CareMatch Nationwide website and its forms or services.
Privacy Policy
Last Updated: August 2026
On This Page
- 1. Our Commitment to Privacy
2. Information We May Collect
3. Information You Should Not Submit Through General Website Forms
4. How Information May Be Used
5. Communications
6. Information Sharing
7. Website Analytics and Technology
8. Data Security
9. Third-Party Services
10. Children’s Information
11. Information Retention
12. Your Privacy Questions
13. Policy Updates
1. Our Commitment to Privacy
CareMatch Nationwide respects the privacy of individuals, families, referral sources, providers, and other visitors who interact with our website and placement services.
This Privacy Policy explains generally how information submitted through the CareMatch Nationwide website may be collected, used, stored, and shared in connection with inquiries and placement-assistance activities.
2. Information We May Collect
Depending on how you interact with the website, information submitted may include:
- Name
- Telephone number
- Email address
- Current city and state
- Preferred placement location
- Age or age range
- Housing type requested
- Desired move-in timeframe
- General mobility or support information
- Monthly income range
- Income source
- Housing budget
- Information about an identified payer
- Guardian or decision-making information
- Communication preferences
- Referral-source information
- Provider or residential-program information
- Information voluntarily included in messages or forms
3. Information You Should Not Submit Through General Website Forms
Qualified inquiries will be connected to appropriate secure processes for handling sensitive data. CareMatch Nationwide generally advises against submitting highly sensitive information through general, unencrypted website forms, email, or social media messaging.
Do not submit the following through general website forms:
- Social Security numbers (SSN)
- Banking or financial-account numbers
- Credit-card or debit-card numbers
- Driver’s-license or state-ID numbers
- Complete medical or psychiatric records
- Confidential passwords
4. How Information May Be Used
Information submitted may be used to:
- Assess placement needs and eligibility
- Facilitate placement inquiries with residential providers
- Communicate with clients, families, and referral sources
- Provide information about residential options and supportive services
- Analyze and improve website functionality and service coordination
- Meet legal, regulatory, or safety requirements
5. Communications
By submitting your contact information through this website, you consent to be contacted by CareMatch Nationwide coordinators and representatives by telephone, email, or SMS/text message regarding your inquiry. Standard messaging and data rates may apply. You may request to opt-out of communications at any time.
6. Information Sharing
CareMatch Nationwide may share submitted information with potential residential-care providers and programs to assess placement fit and availability. CareMatch Nationwide does not sell personal information to third-party advertisers or marketing lists.
CareMatch Nationwide may also share information with third-party service providers who assist with placement coordination, technology, and operations, or when required by law.
7. Website Analytics and Technology
Our website utilizes standard analytics tools and technology to understand how visitors use the site. This may include collecting IP addresses, browser types, and usage patterns. This information is used generally to improve site navigation and placement coordination.
8. Data Security
CareMatch Nationwide maintains reasonable administrative and technical measures to protect submitted information. However, no data transmission or storage system can be guaranteed to be 100% secure. Visitors are reminded not to submit highly sensitive information through general website forms, standard email, or social media messaging.
9. Third-Party Services
The website utilizes integrated third-party services to facilitate inquiry processing, which may include:
- Website hosting and analytics
- Form submission and inquiry management
- Communication and messaging systems
- Document management
Use of these services is subject to the privacy practices of the respective third-party providers.
10. Children’s Information
Our placement-referral tools are intended for use by adults inquiring on behalf of themselves or their families. We do not knowingly collect information directly from children under the age of 13 through our website.
11. Information Retention
Information submitted through our website is retained as long as necessary to facilitate placement activities, coordinate with providers, maintain our records, or comply with legal obligations.
12. Questions About This Privacy Policy?
If you have questions about this Privacy Policy or how information submitted through CareMatch Nationwide is handled, please contact us.
Client and Family Placement Line:
(442) 2WE-CARE | (442) 293-2273
National Office:
866-496-9905
Fax:
866-496-9908
13. Policy Updates
This Privacy Policy may be updated as CareMatch Nationwide develops its website, placement systems, technology, and procedures. The current version should display its latest revision date.
This website is intended to provide information and facilitate placement inquiries. Do not use general website forms to transmit Social Security numbers, banking information, payment-card information, complete medical records, or other highly sensitive information unless specifically directed to an appropriate approved process.